Support

Support

Questions, a problem, or an idea? Email klantendienst@uptodatewebdesign.be. A person reads every message.

Tell us whether you use the website or the MySupport app on iPhone or iPad, what you were doing, and add a screenshot if you can.

Getting started

What is UP-TO-DATE Support?

A help center for your product or company: articles and guides, AI answers for your readers, requests from readers, reviews and translations. You build and run it on uptodatesupport.com.

What is MySupport?

The iPhone and iPad app for UP-TO-DATE Support. It shows what your help center does for your readers (questions answered by AI, what they search for, the most read articles) and lets you act on what needs you: answer readers' requests, approve changes, and read, write and publish articles. Setting up a help center stays on the website. Download it on the App Store, or click iPhone app in the dashboard's sidebar and point your iPhone's Camera at the small App Store code there.

How do I sign in to the app?

The quickest way: on uptodatesupport.com, click iPhone app in the dashboard's sidebar, then tap Scan to sign in in the app and point it at the code. The code works once, for five minutes. You can also tap Sign in with email and use the email and password you use on the website.

Can I make an account in the app?

No. Accounts are made on uptodatesupport.com, by you or by a colleague who invites you to their help center.

Using the app

Why don't I see a help center?

The app shows the help centers you own or are on the team of. Make one on uptodatesupport.com, or ask its owner to invite you, then pull down to refresh.

Why can't I answer a request or publish an article?

What you can do depends on your role in that help center (owner, admin, editor or viewer). Viewers can read but not change. Your help center's owner can change your role on the website.

Some parts of an article say "Edit this part on uptodatesupport.com"

Text, headings, lists, quotes, code and links can be edited on the phone. Pictures, steps, videos and tables are shown and can be moved or removed, but are edited on the website.

Does the app cost anything?

No. The app comes with your UP-TO-DATE Support account. Plans and AI credits are arranged on the website.

Your data and account

What does the app keep on my phone?

Your sign-in (in the iPhone's Keychain, on this device only), your name and your list of help centers, so the app opens straight to them. Settings → Sign out removes all of it. The details are in the Privacy Statement.

How do I delete my account?

Email klantendienst@uptodatewebdesign.be from the address of your account and we delete it, with everything UP-TO-DATE Support keeps for it.