Help that answers itself,and stays up to date.
Write your help articles once. UP-TO-DATE Support answers your customers from them, sends what it can't answer to your team, and tells you when an article needs updating.
- Free to start
- No credit card required
- AI updates wait for your review
Works with what you already use
How it works
Five places. That's your whole help desk.
Your customers find answers on their own, and what's left comes to you, already sorted.
Help center
Your own site for customers, in your colors, on your domain, in up to 25 languages.
Articles
Write them, import them, or capture a guide by clicking through your product.
AI answers
Customers ask in their own words and get an answer written from your articles.
Requests
When an answer doesn't help, the question comes to your team, with the context.
Analytics
What people search for, what they read, and the questions your articles don't cover yet.
AI answers
Your customers ask. Your articles answer.
Readers type their question the way they'd say it. The answer is written from your own articles, with links to read more, and search finds the right article even when the words differ.
- Written from your articles, with links to read more
- When it doesn't help, the question comes to your team
- See which questions your articles don't cover yet
Answer from your help center
Turn on online payments so customers can pay straight from the invoice, and set up automatic reminders for invoices that are due.
Guides
Click through it once. The guide writes itself.
Start the Chrome extension or the desktop app and do the task as you always would. Every click becomes a step with a screenshot, a marker where you clicked, and a description written by AI.
- Screenshots before, at and after each click
- Say what you're doing, for better descriptions
- Saved straight into your help center
Guide capture
RecordingClick “Invoices”
In the menu on the left
Click “New invoice”
Top right of the list
Choose the customer
Start typing their name
Sources
Articles that notice when your product changes.
Connect an article to the web page, GitHub code or document it describes. When that changes, the AI prepares the update, and it waits for your yes before readers see it.
- Web pages checked every hour
- GitHub changes noticed on every push
- Accept the update, or discard it
Send an invoice
Source changed · invoices/new-invoice.tsx
Click Send to email the invoice.
Click Send invoice to email it. You can add a personal message first.
The AI prepared this update. Readers still see the current article.
While you're away
Your help center keeps working when you don't.
- Every hour
Sources checked
The web pages your articles describe are compared with what they said before.
- On every push
Code followed
GitHub tells us when the code an article describes changes.
- When it's due
Scheduled articles
Articles you scheduled go live on their own.
- After each change
Search index
New and changed articles are indexed, so search finds them by meaning.
- Day and night
AI answers
Your customers get answers from your articles, whenever they ask.
When you want more
All the tools, in one place.
Start with a few articles. Everything else is there when you need it.
Custom domain
Serve your help center from help.yourcompany.com.
Your branding
Colors, logo, fonts, themes and custom CSS.
Access control
Public, private, or protected with a password.
25 languages
The same help center in every language you need, translated with AI.
Team roles
Owner, admin, editor or viewer, each with the access that role needs.
Review before publishing
Changes can wait for a second person before readers see them.
Widget
Answers and articles inside your own site or app.
AI assistants
ChatGPT, Claude and Cursor can read your articles (MCP and llms.txt).
Video tutorials
Captured guides become videos, with a voice-over and music.
API reference
Pages for the developers who use your API.
API and webhooks
Manage content from your own code, and hear when articles change.
Meeting → FAQ
Upload a call recording and get FAQ articles from the questions asked.
Everywhere you work
On your computer, your phone, and in your browser.
On the web
The full dashboard, on any computer: write, set up and see how your help center does.
Open the dashboardiPhone and iPad
MySupport: what readers ask, requests to answer and changes to approve, in your pocket.
Download on theApp StoreChrome extension
Click through your product and get a step-by-step guide with screenshots.
Get the extensionDesktop app
Capture guides from any application on your Mac or PC, not just the browser.
Get the desktop appControl
The AI helps. You decide what your customers read.
AI changes wait for you
When a source changes, the AI prepares an update and it waits for your review. An article only updates itself when you switch that on.
A second pair of eyes
Turn on review before publishing, and changes wait for an owner, an admin or the category's reviewer before readers see them.
Hosted in the EU
Your help centers run on Amazon Web Services in Paris. AI goes through OpenAI's API, whose terms don't allow training on your data.
Only who you choose
Make a help center public, private, or password-protected, and invite your team with the role each person needs.
Questions
Good to know.
Do I need to know how to code?
No. Create a help center, pick your colors and logo, and write or import your articles in the editor. The API and webhooks are there when your developers want them.
Where do the AI answers come from?
From the articles in your help center. When an answer doesn't help, the reader can send their question to your team through the contact form, and it arrives in Requests.
How do my articles stay up to date?
Connect an article to the web page, GitHub code or document it describes. When that changes, the AI prepares an update for you to review, so you see what changed before readers do.
Which languages are supported?
Up to 25. Each language has its own address and its own content, and the AI can translate articles for you.
Which AI is behind it?
OpenAI, through its API. Their terms don't allow using your data to train their models. Help centers can also answer from UP-TO-DATE AI Memory.
Is there a mobile app?
Yes: MySupport, for iPhone and iPad, is in the App Store. It shows what your readers ask, and lets you answer requests, approve changes and edit articles. Download on the App Store
Can I try it first?
Yes. Start free, without a credit card, or open the live demo to see a help center as your customers would.
Give your customers answers, even when you're not there.
Set up your help center today. Free to start, no credit card required.